Your shopping cart is empty!
Use promo code 100OFFHR and get Rs 100 off.

Return policy

Returns & Refunds

Q. What is the general return policy on Healthyray?

 

Q. What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at  info@healthyray.com or call us on +91 9724178751 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Healthyray Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Q. Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.

Silver Product: Silver products are fully refundable. Customer will get 100% refund . If customers are buying any silver products from our wesite and if  they are not satisfied with the product then they will get 100% refund.

Following shall NOT be eligible for return or replacement:

1. Damages due to misuse of product

2. Incidental damage due to malfunctioning of product

3. Any consumable item which has been used or installed

4. Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override "Healthyray's 14 Day Returns Policy"

In case of any queries, please write to our customer care on info@healthyray.com or call us on +91 9724178751

Q.I need to return an item, how do I arrange for a pick-up?

 

Q.What are the modes of refund available after cancellation?

 

Q. What is the validity period of HRcash?

 

Back to Top