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FAQ

Frequently Asked Questions

Account Related

Q. What is 'My Account'? How do I update my information?

It is easy to update your Healthyray account and view your orders any time through 'My Account'. My Account allows you complete control over your transactions on Healthyray. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your HR cash and your wishlist.

Order Status Related

Q. What does the different order status mean?

 

Q. How do I know my order has been confirmed?

 

Q. Can I order a product that is 'Sold Out'?

Unfortunately, products listed as 'Sold Out' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability.

Q. How do I check the current status of my orders?

 

Payment Related

Q. How do I pay for a Healthyray purchase?

 

Q. Are there any hidden charges when I make a purchase on Healthyray?

 

Q. What is Cash on Delivery?

 

Q. How do I pay using a credit/debit card?

Credit cards

 

Debit cards

 

Q. How do I place a Cash on Delivery (COD) order?

 

Terms & Conditions:

 

Q. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

 

  1. Net Banking 2-4 business days
  2. Debit Card 5-7 business days
  3. Credit Card 7-21 business days

 

Q. I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to HealthyrayHR cash deducted from my Account?

In case your order is not successful and HealthyrayHR cash has been deducted from your account we would proactively initiate refund within 3 days.

Q. What should I do if my payment fails?

 

Q. Why is COD not available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

Delivery Related

Q. How do you ship your orders?

We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery service - Healthyray Reach, or through courier partners such as Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.

Q. Do you ship to international locations?

We currently ship only within India and do not ship to any international location.

Q. How much time does it take for an order to be delivered?

We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location's geographical constraints.

Q. How can I track my order?

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section at the top right corner on our website www.healthyray.com. Online tracking usually goes live within 24-48 business hours post shipping.

Q. How long do you take to dispatch an order?

 

Q. What are the shipping charges on Healthyray.com?

 

Q. Why dispatch of heavy products take more than the expected time?

Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don't fall under this, consider yourself lucky!!

Dispatch of heavy products take more than the expected time:

  1. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state's sales tax website or one has to physically go to the nearest sales tax office to procure the above.
  2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
  3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
  4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
  5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.

 

Returns & Refunds

Q. What is the general return policy on Healthyray?

 

Q. What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at  info@healthyray.com or call us on +91 9724178751 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Healthyray Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

Q. Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.

Following shall NOT be eligible for return or replacement:

1. Damages due to misuse of product

2. Incidental damage due to malfunctioning of product

3. Any consumable item which has been used or installed

4. Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer's warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override "Healthyray's 14 Day Returns Policy"

In case of any queries, please write to our customer care on info@healthyray.com or call us on +91 9724178751

Q.I need to return an item, how do I arrange for a pick-up?

 

Q.What are the modes of refund available after cancellation?

 

Q. What is the validity period of HRcash?

 

Q. What is a promo coupon?

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.

Q. Can I club two coupons in one purchase?

No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.

Q. How do I use a promo coupon?

Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.

Q. What is the validity period of HR cash?

The validity period of HR cash is generally 180 days from the date of issue. 

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